SLA Breach Alerts
Watch ticket queues; if a ticket sits past SLA, ping the owner and escalate to their manager.
01The intent
Plain English, ready to fork.
This is the plain-English starting point. Proza scopes the data model, chooses the workflow pattern, and turns it into a working internal tool with permissions, integrations, and a usable interface.
SLA Breach Alerts
02Built for Operations
Who it's for.
Noah, Operations Manager
Multi-function ops team · shared vendor and incident ownership
“We know the process. We just need one place where owners, dates, and next actions are not buried.”
- Turns informal operating rituals into repeatable workflows.
- Needs status, ownership, and escalation to be visible without another weekly sync.
- Wants lightweight systems that survive handoffs and team growth.
03Connected by default
What it plugs into.
Configured in the intent — no glue code, no auth boilerplate, no brittle webhooks to babysit.
Keeps this workflow connected to Zendesk without custom glue code.
04More for Operations
Keep exploring.
Other intents from the same persona — fork any one of them as a starting point for your own.
Got something messier to build?
Describe it in plain English. Proza scopes the data model, picks the UI pattern, and stands the app up — usually before your coffee gets cold.